Dyson Terms & Conditions

Using the Website

  1. This website is owned and operated by Dyson Canada Limited of 200 Adelaide Street West, Suite 100, Toronto, Ontario, Zip Code M5H 1W7 and its affiliates (collectively "Dyson").
  2. These Terms & Conditions were last revised on: 01 August 2008
  3. All users of this website agree that their accessing and use of this website and the sale of goods and services offered on this website are subject to the terms and conditions set out below and all other disclaimers, guidelines, policies and terms and conditions appearing on this website (collectively, the "Terms and Conditions") and all applicable laws, and that any such access or use is an acknowledgement that the user has read the Terms and Conditions and agrees to follow and be bound by them. The Terms and Conditions constitute the entire agreement between the user and Dyson with respect to this website and supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between the user and Dyson with respect to this website. The Terms and Conditions are subject to change at any time without prior notice. We therefore recommend that you read them carefully each time you use this website.
  4. All content, graphics, code and software used on or incorporated into this website and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Dyson and all rights thereto are specifically reserved. Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade mark or logo displayed on this site without the written permission of Dyson. Users may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to ordering goods from or shopping with Dyson through this website. Any other use of this website or content or information contained in this website, including but not limited to reproducing, publishing, uploading, posting, transmitting or distributing such content or information in any way is strictly prohibited without the prior written consent of Dyson.
  5. Dyson does not guarantee that the information contained in this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Dyson therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information on this website at any time without prior notice and further reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged.
  6. This website, and any information or content on this website, are provided "as is". Dyson makes no representations or warranties of any kind, whether express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, with respect to this website or content or information available on or through this website. In no event shall Dyson, its directors, officers, employees, affiliates, successors, assigns or other representatives be liable, whether in contract, warranty, tort, product liability, strict liability or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this website or any content on this website, even if Dyson or its representative has been advised of the possibility of such damages. Some jurisdictions prohibit the exclusion or limitation of liability for certain types of damages, in which case the above limitation may not apply to you.
  7. Dyson and dyson.com, as well as other Dyson logos, marks, trade names, page headers, graphics, buttons, images and other content on this website, are subject to trade mark, service mark, copyright and or other proprietary or intellectual property rights or licenses held by Dyson. Other trade marks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trade marks, trade names, logos, images, graphics or content from this website is strictly prohibited.
  8. Dyson does not make any representations or warranties about any website you may access through this website. Any such website is independent from Dyson and Dyson has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. A link between this website and another website does not mean that Dyson endorses that website.
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Buying from the Website

  1. This website is owned and operated by Dyson Canada Limited of 200 Adelaide Street West, Suite 100, Toronto, Ontario, Zip Code M5H 1W7 and its affiliates (collectively "Dyson").
  2. Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
  3. Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard or Visa. We won’t dispatch your order until we receive full cleared payment.
  4. We can only accept orders from and dispatch goods to addresses in Canada.
  5. Delivery dates of the goods are intended to be an estimate only. We will try to deliver the goods within 7-10 days of the acceptance of your order, subject to availability of stock. If you order more than one product, your order may be dispatched separately and may be delivered to you at different times.
  6. The goods will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery provided we have received full payment.
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Returns

  1. You may return your purchase of goods by notifying Dyson within 30 days of receiving the goods.Your notification may be given either:
    • By post to the address above, marked for attention of the Customer Service
    • By email to service@dysoncanada.ca; or
    • Call Helpline 1-877-397-6622
  2. You must return the goods in their original packaging to us at your expense. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, Dyson will refund the full purchase price to you within 30 days of the receipt of your notice of cancelation.
  3. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.
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Dyson Blog

  1. We’d be delighted if you’d join us on our blog. If you do participate, please be aware that there are a few rules to follow.
  2. If you submit material for display on this website you must:
    • make sure the material is accurate, complete and up to date;
    • ensure that the material is not untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties;
    • not advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so;
    • try to ensure that any material you submit is free from viruses or anything else which may have a contaminating or destructive effect on any part of the website or any other technology;
    • ensure that you are authorised to submit all of the information contained in the material; and
    • allow us and our affiliates the non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, translate and adapt it throughout the world in any media.
  3. If we think that any material placed on the website is in breach of these Conditions, then we will remove that material.
  4. We will not be responsible for any material supplied by you or any user of this website for display on the site.
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Liability

  1. We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
  2. We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
  3. We do not limit in any way our liability for:
    • (a)death or personal injury caused by our negligence;
    • (b)under section 2(3) of the Consumer Protection Act 1987;
    • (c)for fraud or fraudulent misrepresentation; or
    • (d)for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  4. If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.
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Intellectual Property Rights

  1. The trade marks and logos displayed on this site belong to us (except for the Asthma Society of Canada). You are not authorised to use any trade mark or logo displayed on this site without our written permission.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. Please contact us if you would like to use any of the information for public or commercial purposes.
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